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Journal of Public Administration

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TitlePerformance & Competition of Local Social Services Contracting Out in Taiwan
作者Way Sun
作者說明

Way Sun, Distinguished Professor, Graduate Institute of Law and Government, National Central University, e-mail: waysun@cc.ncu.edu.tw.

Way Sun, Distinguished Professor, Graduate Institute of Law and Government, National Central University, e-mail: waysun@cc.ncu.edu.tw.

Way Sun, Distinguished Professor, Graduate Institute of Law and Government, National Central University, e-mail: waysun@cc.ncu.edu.tw.
摘要

 

With the global movement in New Public Management, the Taiwanese government is adopting the market outsourcing method of contracting out in the hope of using such types of competition in the private sector to improve its public service performance. This study employs the principal-agent theory to analyze the characteristics of local social services and the institutional environment, such as the main reason that local social welfare administrative agencies contract out services is not because of improved performance as a result of material competitiveness, but because of governmental policy to streamline human resources. In addition, through the relational network offered by social welfare nonprofit organizations, the government can gain support and expand its influence on the policy level. Likewise, social welfare nonprofit organizations undertake contracts with local social services to avoid material competitiveness in a particular field. They hope to take advantage of public resources and their authority to increase their connection with a greater number of private organizations and public recipients, thereby furthering their mission and expanding their influence in society. Therefore, in terms of the performance of contracting out public services, social welfare administrative agencies emphasize the efficiency ratio between the economy of labor, and the social cost and output while social welfare nonprofit organizations emphasize the increase in the quality index of public satisfaction and the effectiveness index of fulfilling policy objectives.

 

Keywords: social services, contracting out performance, competition, social welfare administrative agency, social welfare nonprofit organization

 

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